Director Of Customer Service Jobs in the United States

Hamilton Company

Reno, Nevada

Responsibilities: The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer service operations, leveraging technology, analytics, and best-in-class processes to deliver an exceptional end-to-end customer experience across all Hamilton Company business channels.

Brunswick

$129500 - $219000

Menomonee Falls, WI

_Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2j_mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. + Lead the charge on technical enablement , overseeing the creation and delivery of impactful training, product launch support, and service communications that empower teams and customers alike.

Cooper's Hawk Winery & Restaurants

$110000 - $135000

Downers Grove, IL

Cooper’s Hawk Winery & Restaurants is seeking a highly seasoned Director, Member & Guest Services (Customer Care) to lead the day-to-day execution and continued evolution of our enterprise service organization. This leader will sit at the intersection of hospitality, loyalty, brand, and operations, ensuring service is not just a support function, but a core driver of retention, advocacy, and long-term value—particularly for our Wine Club Members.

Lambert-Tatman Funeral Home

$75000 - $80000

Parkersburg, WV

Capitalize on our support: Lead generation programs and strategic marketing programs provided at no cost – you’ll be representing one of our premier funeral home partners in qualified meetings with clients that typically last 90 mins. We establish partnerships with premier, market-leading funeral homes and implement a lead generation and marketing system called Proactive Preneed.

Navion Senior Solutions

Hendersonville, NC

A minimum of two (2) years' experience in a management position in Long Term Care, Assisted Living, or Skilled Nursing with an underlying knowledge in the overall disease processes of the elderly, as well as a familiarity in dealing with residents that have a diagnosis of Dementia. At Navion Senior Solutions, our Director of Clinical Services is responsible for overseeing the delivery of resident care in a high-quality, cutting-edge Assisted Living and Memory Care Community.

Navion Senior Solutions

Little River, SC

A minimum of two (2) years experience in a management position in Long Term Care, Assisted Living, or Skilled Nursing with an underlying knowledge in the overall disease processes of the elderly, as well as a familiarity in dealing with residents that have a diagnosis of Dementia. At the Legacy of North Myrtle Beach, our Director of Clinical Services is responsible for overseeing the delivery of resident care in a high-quality, cutting edge Assisted Living and Memory Care Community.

Vantage Point Solutions

$90000 - $100000

undefined, WI

As the Director of Customer Relations, you will be responsible for fostering and maintaining strong relationships with our existing and potential power provider clients in the west. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

Tria Federal

Arlington, VA

The ideal candidate is a strategic thinker, proven leader, and experienced business developer with a demonstrable win record who possesses deep knowledge of NIH and HHS, and procurement environment, demonstrated success in capturing major opportunities, and the ability to build and maintain trusted relationships with senior government and industry stakeholders. This role involves creating and prosecuting a pipeline by identifying, assessing, and assisting in the capture and closure of National Institutes of Health (NIH) and Department of Health and Human Services (HHS) business opportunities; facilitating the identification of mission needs; promoting the full range of corporate capabilities; and optimizing both external and internal collaborations as outlined in the roles and responsibilities.

Digital Hands

Tampa, FL

Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry.

CADDi

$170000 - $200000

Chicago, IL

You will act as an Organizational Leader, Strategic Architect, and People Manager, partnering directly with US and Japan HQ executive leadership to design a world-class, scalable organization. Experience: 8+ years of experience in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management.

Remodel Health

Indianapolis, IN

Sitting between executive leadership and tactical management, this role focuses on scaling the department, ensuring cross-functional alignment with Sales and Product, and driving the overall retention strategy. Product Influence: Act as the "Voice of the Customer" at the leadership level, prioritizing feature requests that drive the most significant impact on retention and ease of use.

MagnaCare

Las Vegas, NV

Magnacare is seeking a Las Vegas-based Onsite Director of Customer Service to be responsible for the strategic direction, performance, and day-to-day management of a multi-channel customer service organization, including both contact center and walk-in service center operations. This role ensures exceptional customer experiences, operational excellence, and scalable service delivery across in-house and outsourced environments.

HubSync

Franklin, TN

HubSync is seeking a Director of Sales to lead our Account Management organization, responsible for cross-sell, upsell, and expansion revenue across our customer base within the Top 400 CPA firms . This leader will own expansion ARR, build pipeline discipline inside the install base, and elevate the team from reactive account coverage to proactive, value-driven revenue generation.

JPMorgan Chase

Columbus, OH

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. As a Director of Software Engineering at JPMorgan Chase within the Global Customer Platform Technology team, you will lead a technical area and influence teams, technologies, and projects across various departments.

Earnix

$160000 - $175000

Boston, MA

Partner with product marketing and customer success to support end‑to‑end customer communications, including product launch messaging, newsletters, roadmap highlights, and executive‑level updates. This is a high‑visibility role ideal for a senior marketer experienced in customer marketing within high‑growth B2B SaaS or enterprise technology—particularly those selling to complex and regulated industries such as insurance and financial services.

7Mindsets Academy LLC

Roswell, GA

Reporting directly to the Chief Revenue Officer, this vital member of the GTM Leadership team will involve driving initiatives that help schools maximize the impact of our 7 Mindsets program, fostering meaningful connections, and creating lasting positive outcomes in students’ lives. These comprehensive PreK-12 programs include a digital curriculum in English and Spanish, professional learning, adult SEL, progress monitoring, and assessments to ensure educators can easily and effectively deliver 7 Mindsets in their classrooms.

APG Corporate

Atlanta, GA

Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies. This role coaches and develops talent (directly manages a team of Regional Customer Experience Managers) while influencing policies and procedures that produce high quality customer service delivery.

Mitchell Martin

$200000 - $225000

Philadelphia, PA

This full-time, hybrid role requires a dynamic individual to oversee customer-facing IT services, ensuring excellence in service delivery. IT Service Management | Desktop Support | Application Support | Vendor Management | Service Level Agreements.

Blueprint

Lehi, UT

This is a hands-on leadership role—balancing strategic thinking with active customer engagement—ideal for someone who enjoys building teams, refining processes, and partnering cross-functionally to deliver exceptional customer experiences. To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

Cleo (US)

Chicago, IL

Manage timelines, risks, and dependencies across marketing motions, sales motions, CS outreach, and product/solutions participation. Lead cross‑functional contributors across Product, Product Marketing, Sales, Solutions, Customer Success, and Marketing.

Palo Alto Networks

$223000 - $306500

Santa Clara, CA

Ensure alignment with broader business objectives while identifying opportunities for competitive differentiation and transformational impact—especially in support of consumption-based revenue models and enhanced pre- and post-sales experiences. + Drive seamless integration of New Product Introductions (NPIs) into the post-sales experience by partnering closely with Product, cross-functional IT teams, and the Strategy organization to ensure a connected and scalable delivery model.

Togetherwork

Austin, TX

This role is ideal for a revenue-focused operator who thrives in high-stakes situations, can quickly assess financial and operational risk, and is empowered to build creative save strategies across pricing, services, and support. The Director will work directly with Customer Success Managers (CSMs), Account Managers (AMs), and executive stakeholders to reduce cancellations, protect ARR, and improve retention outcomes.

DealHub

Texas City, TX

You will own the end-to-end enterprise customer journey—from onboarding through renewal—while building trusted executive relationships, driving execution excellence, and mentoring a high-performing Customer Success team. This role is critical to ensuring our largest and most complex customers achieve rapid time to value, successful go-lives, strong adoption, and long-term success.

Vista del Mar Hospital

$100000 - $125000

Ventura, CA

The director is responsible for managing the department that handles all general inquiry calls from potential customers and referral sources, helping to provide services with high patient and referral source satisfaction. Manages the day to day operations of Intake to ensure safe and appropriate care is provided to those referred to and presenting for assessment for mental health services.

Revenue.io

$200000 - $220000

Los Angeles, CA

If you're equally energized by building high-performing teams, developing scalable playbooks, and working directly with customers to ensure they realize the full value of Revenue.io, this is the role for you. Partner cross-functionally with Sales, Product, Support, Implementation, and Marketing leadership to align goals, define success metrics, and evolve the customer journey for long-term growth.

Brigade Health

$120000 - $145000

Kansas City, MO

Work closely with and influence internal clinical operations, care navigation, finance, and business development teams to align with partner insights to facilitate future growth and shape workflows, delivery, and innovation. You'll play a central role in operationalizing partners and supporting key reporting and compliance functions while also developing strategic relationships to ensure partner, provider, and patient satisfaction.

PAC Panasonic Avionics Corporation

$155000 - $280000

Irvine, California

HCSC

Bethlehem, PA

Technical & Cross-Functional Collaboration: Provides technical expertise in laboratory processes, SOP development, and system/instrument validation; collaborate with internal stakeholders including QA, IT, supply chain, collections, and hospital services. Fosters an inclusive, supportive, and high-performing work environment that promotes accountability, continuous growth, and engagement, supporting effective recruitment, retention, and performance management, including corrective actions when needed.

CirrusLabs

Long Beach, CA

The Director of Customer Service & Call Center Operations is a senior leader responsible for building and leading a high-performing, culturally competent contact center serving a predominantly Asian senior Medicare population within a fully delegated, full-risk PCP IPA / MSO environment. This role oversees patient, provider, and broker service experience while driving operational excellence, team development, and value-based care outcomes.

Helen Newberry Joy Hospital

Newberry, MI

Our team places a high value on compassion, customer service, quality, respect, teamwork, and are dedicated to growing a healthier community. Serving Luce County and the surrounding area since 1965, Helen Newberry Joy Hospital is DNV Accredited, Critical Access Hospital.

Dynamic Lifecycle Innovations

$120000 - $180000

La Crosse, WI

At Dynamic Lifecycle Innovations, we believe great performance comes from alignment across three areas: 易Head – your natural behavioral drives and cognitive agility (measured by our Predictive Index assessment). Acting as the voice of the customer at the leadership table, you'll influence key decisions, eliminate friction, and design scalable systems that make doing business with Dynamic simple, efficient, and human.

Sanctuary Recovery Centers

Phoenix, AZ

The incumbent will be responsible for developing and implementing strategies to provide high-quality, nutritious, and appealing meals to customers while ensuring compliance with health and safety regulations. Qualifications: Bachelor's degree in Food Service Management, Culinary Arts, Hospitality, and/or a minimum of two years supervisory culinary experience (advanced degrees or certifications are a plus).

Henry Kaufmann Campgrounds

Orangeburg, NY

Benefits include being part of dedicated leadership team who are invested in the success of the constituent camps, creating a positive work experience for a seasonal staff of 100+ young workers and knowing that the work you do has a direct impact on the thousands campers who attend any of the four (4) summer day camps that operate on our grounds. As a seasonal organization, HKC hires 300 seasonal workers to provide aquatics supervision, maintenance and janitorial services which enables HKC to carry out our mission to meet the needs of the camps who run their programs at HKC and providing a safe environment to do so.

Sanctuary Recovery Centers

Phoenix, AZ

Sanctuary Recovery Centers is seeking a passionate and creative Director of Food Services to lead our culinary team and elevate the dining experience across our inpatient and outpatient substance abuse programs. Creative Freedom: As the Director of Food Services, you will have the ability to design and update menus that prioritize healthy, balanced, and delicious meals while accommodating the unique dietary needs of our clients.

Association Headquarters

Mt Laurel Township, NJ

We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue. "Sales-like" client-management skills: This Director will be responsible for not only ensuring our Account Executives are delivering a great client experience, but also for discovery of potential additional commercial opportunities.

Wheeler Staffing Partners

Tucson, AZ

The ideal candidate will bring strong technical expertise, proven supervisory experience, and the ability to lead teams in delivering reliable, timely, and accurate diagnostic testing that supports exceptional patient care. Required: Bachelor’s Degree in Medical Technology or a related Health Science Specialty (e.g., Clinical Laboratory Science, Biology, Chemistry, Microbiology, Biochemistry).

Treatment Alternatives for Safe Communities

$95000 - $105000

Chicago, IL

Coordinates and oversees office support services for end users, including records management, storage and destruction, security systems, inter- and intra-office moves, mail, meeting or event support and setup, security services, maintenance, and housekeeping. In this role, you will be part of TASC’s agency structure, whose departments collectively ensure the overall quality, financial responsibility, effectiveness, and impact of TASC’s work, and work to advance our mission to create a healthier, safer, and more just society.

All Med Search

$120000 - $150000

Glendale, AZ

Has highly effective interpersonal and communication skills, proven leadership ability and hospital operational ability, and ability to serve as role model and advocate for the professional discipline of nursing. Certifications: Required: Currently licensed, certified, or registered to practice profession as required by law, regulation in state of practice or policy; CPR.

Solve IMG

Charlotte, NC

In this multi-faceted role, this individual will act as a conduit between the Sales, Product Management, Supply Chain, Engineering/Quality and Operations teams to develop and deliver customer-specific solutions and ensure product availability and on-time delivery to poise Solve for continued growth and lasting customer relationships. Establish and manage clear goals, KPI’s and performance expectations for the customer solutions team with the intent to build and maintain an engaged customer-centric culture focused on responsiveness, problem-solving, and continuous improvement to drive revenue growth through improved customer retention, upsell/cross-sell support and service-level excellence.

SleepRes, Inc.

$165000 - $195000

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We are seeking a Director of Customer Care to design, launch, and scale a high-performing customer care organization as we transition from development into commercialization. Experience using modern customer support platforms (CRM, ticketing, analytics, and knowledge bases), including AI-enabled tools.

T3 Recruiters, LLC

$125 - $150

California, CA

This leadership role involves managing service operations, fabrication, and OEM parts departments across multiple locations, ensuring efficient and effective service delivery. Support the implementation of corporate growth strategies, including the opening of new locations in the western U.S. Willingness to travel periodically to facilities in California, Missouri, and Texas.

WeCare Centers

Pittsburgh, Pennsylvania

WeCare Centers is actively seeking a motivated Food Service Director for our community in Pittsburgh, PA. Often performs the job assignments of the dietary aide, cook, and dishwasher positions as needed.

PAM Health Specialty Hospital of Las Vegas

Las Vegas, Nevada

PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. About PAM Health: PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states.

Project Solutions Inc.

Rapid City, SD

The Director will leverage their network, contacts, and knowledge of federal and SLED procurement processes to develop and manage new funding opportunities; and will contribute to proposal development by setting proposal strategy and contributing/writing key proposal content when required. The Director of Government Support Services is a customer-facing position responsible for developing, planning, executing, and managing a portfolio of contracts that support various government agencies, including federal and state, local, and education (SLED) programs.

Correct Choice, Inc.

Sioux Falls, SD

As a Food Service Director, you will lead site directors to ensure efficient, safe, and high-quality operations in food service. If you are a results-oriented leader looking to make a meaningful impact, we encourage you to apply and help shape the future of our operations.

Orion Placement

$180000 - $220000

Chicago, Illinois

Good fit job titles/keywords for candidates: Director of Architecture and Engineering, Director of A and E Services, Director of Design Services, Federal A and E Director, Director of Design Build, Architecture Director, Engineering Director, Design Studio Director, Design Operations Director, Program Director Architecture Engineering, Senior Project Architect, Senior Project Engineer, Design Manager Federal, Federal Design Manager, Technical Director A and E, Practice Lead Architecture Engineering. Requirements: Must-haves: 10+ years as a Project Architect or Project Engineer, with leadership of complex A and E projects, Bachelor’s degree in architecture or engineering.

New York Racing Association Careers

$126000 - $189000

Aqueduct (Ozone Park), New York

Responsible for managing non-technical customer service activities such as delivering in-person customer service, operating customer service desks, and providing general customer support. Preferred Skills: Process Improvement, Budgeting, Quality Assurance, Business Metrics, Forecasting, Billing, Conflict Resolution, Negotiation, Workflow Management.

Access DMC

Philadelphia, MS

Direct oversight and responsibility for Creative Department workflow, goal setting, Asana management, proposal review and overall Office Code and/or Territory revenue, team revenue and KPI targets. It emphasizes growth in managerial responsibilities, assisting with oversight of the Creative team workload, and the cultivation of emotional intelligence, team management and cross-functional leadership.

On Lok

San Francisco, CA

Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. 4. Redesign and create new systems and fine tune procedures, bring an analytical orientation to daily operations, implement best practices approach, assure staff are trained and competent, and focus on fleet management and.

Western Washington University

$131399 - $151109

Bellingham, WA

Required Qualifications + Bachelor's Degree + Five years of progressive management experience in supporting customer-focused technology services and direct reports, within a large, complex organization + Demonstrated ability to advance the application of technology to enhance ITS operations using a solutions-based mindset + Proven organizational, fiscal management, staff development and supervisory skills + Demonstrated ability to work collaboratively with technology users in a diverse environment + Superior oral and written communication skills Preferred Qualifications + Master's Degree and seven years or more leading a technology support organization in higher education + Demonstrated experience managing IT Service Management tools, specifically Atlassian's Jira + Experience teaching instructional technology within higher education in the classroom and online + Enterprise project or portfolio management experience + Demonstrated ability to articulate an informed, nuanced vision for the application of innovative technologies like generative and agentic AI in an education setting Conditions of EmploymentAll employees must comply with our Immunization policies, includingProof of Rubeola Measles Immunity (https://policy.wwu.edu/POL-U1300.01-Requiring-Proof-Of-Rubeola-Measles-Immunity) within 60-days of hire. Work type: Permanent Full Time Location: Bellingham, WA Categories: Business and Financial Affairs Position TitleDirector of Academic Technology & User Services (ATUS) About the University Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty.