Customer Experience Manager Jobs in the United States

Weis Markets

Waldorf, MD

Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals. Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.

OTC Industrial Technologies

West Chester, OH

Problem Solving - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. This leader serves as a trusted escalation point for key and platinum-level accounts, ensuring high-touch service, proactive problem resolution, and strong customer relationships—both remotely and through periodic face-to-face engagement.

Fair Harbor

$75000 - $80000

Jersey City, NJ

Fair Harbor is looking for a Customer Service Manager to lead our CX team, launch Salesforce Service Cloud, and build AI-powered workflows that elevate how we serve our customers. Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations, and service KPIs.

Jose Maravillo Farmers Insurance

$30000 - $60000

Magnolia, TX

This role focuses on servicing existing clients, providing excellent customer support, and assisting with day-to-day insurance operations. The ideal candidate enjoys helping people, is organized, and communicates clearly with customers via phone, email, and in person.

Jiffy

Plano, TX

As a Customer Care Manager, you’ll lead at a level above Supervisor—owning people leadership, team performance, and operational execution across multiple customer care teams. Our Customer Care team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey.

BusRight

$95000

New York, NY

We’re on a mission to make school transportation safer and more efficient for families, schools, and communities nationwide through advanced routing technology, dynamic driver navigation, live GPS tracking, and real-time parent communication. We’re hiring a Customer Experience Manager (CXM) to join BusRight — a fast-growing transportation tech company backed by investors from Uber, SpaceX, and Notion — to help scale magical customer experiences.

Brilliant Earth

San Antonio, TX

The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call! As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Elevation Labs

Denver, CO

The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. • Acts as the point of contact for the assigned customers and as a liaison with all internal departments in delivering phenomenal customer experience to the customer from receipt of order through Delivery on -Time and In-Full.

Elevation Labs

Idaho Falls, ID

The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. • Acts as the point of contact for the assigned customers and as a liaison with all internal departments in delivering phenomenal customer experience to the customer from receipt of order through Delivery on -Time and In-Full.

Kaseware, Inc.

$100000 - $120000

Denver, CO

You will liaise between different department stakeholders and executive leadership to best align projects with overall business objectives, championing the customer perspective in decision-making processes and proposing innovative solutions to enhance the customer experience. Work with the Account Management/CSM team to collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction, tracking key performance indicators like Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

Alorica

Corpus Christi, TX

We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. . MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most.

Alorica

Saint Joseph, MO

Considerable experience managing 15 or more employees either in a supervisory role or the ability to demonstrate the following: 1. excellent oral and written communication skills. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.  .

Hatch Global Search

$100000 - $110000

Phoenix, Arizona

A Customer Experience Manager (CXM) is responsible for developing and executing strategies to optimize every customer interaction across all touchpoints, ensuring a positive and seamless experience throughout the customer journey, by deeply understanding customer needs, gathering feedback, and collaborating with cross-functional teams to implement improvements that drive customer satisfaction and loyalty; their key focus is to create a customer-centric culture within the organization. This role requires a strategic thinker with a passion for delivering exceptional customer service and the ability to collaborate across various departments to ensure a cohesive client experience.

Cisco

USA West - California, TX

For quota-based incentive pay, Cisco typically pays as follows: 75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization.

OpenEye

$80000 - $110000

Liberty Lake, WA

We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. A HEROIC Teammate: You embody our values: showing Heroic customer service, championing Ease by making value clear and simple to achieve, taking Responsibility, seeking Opportunities for growth, demonstrating Integrity, and driving Continual improvement.

Stampli

$145000 - $155000

Mountain View, CA

Lead Complex Escalations: Manage high-stakes customer escalations and crisis situations by providing clear technical ownership, structured communication, and follow-through until resolution. Analytical Problem Solving: Analyze incident tickets and system behavior to identify root causes, providing technical guidance and structural solutions that reduce the need for unnecessary R&D or Product escalation.

Michaels

$18 - $23.2

OLYMPIA, WA

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings **Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** **Total Base Pay Range for this Position:** $18.00 - $23.20 Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL)._

Michaels

$18.5 - $23.5

SEA, WA

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings **Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** **Total Base Pay Range for this Position:** $18.50 - $23.50 Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL)._

Michaels

$17.5 - $23

BURLINGTON, WA

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings **Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** **Total Base Pay Range for this Position:** $17.50 - $23.00 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL)._

Michaels

$18.5 - $23.5

SEA, WA

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings **Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** **Total Base Pay Range for this Position:** $18.50 - $23.50 Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL)._

Value Store It Self Storage

$17 - $18

Clearwater, FL

You'll play a crucial role in: Driving Sales & Occupancy: Skillfully convert phone and walk-in inquiries into rentals, effectively showcasing the benefits of Value Store It solutions and maximizing unit occupancy. Comprehensive Facility Management: Oversee all aspects of the facilities' appearance and functionality, including curb appeal, daily lock checks, preventative maintenance, and guiding Maintenance Workers.

C&S Wholesale Grocers, LLC

Miami, FL

The role is responsible for day-to-day transactional items and contributes to cross-functional teams in delivering projects and programs that solve problems and remove obstacles for the Customer. You will work collaboratively with cross-functional Customer Experience (CXT) members to identify root causes of operational issues and secure alignment and resources to address chronic challenges.

Skywire Networks

$70000 - $115000

Brooklyn, NY

The CEM serves as both a hands-on contributor and a leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. The CEM is responsible to monitor the performance of the Customer Service Representatives and Team Leaders to ensure a positive Customer experience and work cross functionally with operations, engineering, construction, and marketing teams.

Cisco

Nashville, TN

For quota-based incentive pay, Cisco typically pays as follows: 75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization.

CVS Health

$54300 - $159120

Olympia, WA

Education** Bachelor's Degree or equivalent (HS Diploma and 4 years of experience) required **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $54,300.00 - $159,120.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. + **Insights Integration & Cross** **-** **Functional Research Partnership** : Collaborate with Customer Insights and other research teams to align methodologies, validate findings, and identify where digital twin research can extend, complement, or stress-test primary research.

Lutron Electronics Co., Inc

Coopersburg, Pennsylvania

Overview: Join Lutron Electronics, Inc. as our Customer Experience- Operations Manager and take charge of driving delivery excellence for our stocked (build-to-stock) product portfolio across Retail, Electrical Distribution, Residential, and Commercial channels. You’ll partner with Customer Service, Sales, IT, and Global Supply Chain & Operations to turn customer and business needs into actionable, data-driven improvements that enhance end-to-end supply chain visibility, execution, and the overall customer experience.

Addison Group

$100000 - $120000

Apex, North Carolina

This position will oversee a small but impactful team and serve as the escalation point for customer issues, working closely with sales, operations, logistics, and leadership to ensure a best-in-class customer experience. Addison Group is partnering with a manufacturing organization in Apex, NC to hire a Customer Experience Manager to lead and elevate their Customer Service Operations team.

Rockwell Automation,

Golden, CO

Job Description You will work with our commercial and market intelligence team to lead unified LCS digital & AI experience strategy for Services, lead exploration, adoption of digital and AI solutions with our technical team & UX team, support our data strategy to maximize value of digital experiences, support our AI and sustainability goals as program leader and ensure creation of digital solutions that meet Rockwell Automation Services goals. Milwaukee, Wisconsin, United States San Francisco, California, United States Cleveland, Ohio, United States Mayfield Heights, Ohio, United States Denver, Colorado, United States Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile.

Engagifii

Atlanta, GA

We provide associations, lobbying groups, and governmental organizations a unified suite of modules that allow teams to manage their entire association, and, most importantly, deeply engage their members and constituents all from one place. We acquired AMS companies aligned with our strategic goals and, with ongoing guidance from our customers, evolved Engagifii into one of the most holistic and convenient platforms available for managing an association and increasing member engagement within a single system.

Rubrik

$138800 - $208200

Palo Alto, CA

The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubrik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at forefront. The member of the Global Support and Success Organization will serve as a key point of contact, a trusted advisor to Rubrik’s customers and partners and works closely with cross functional teams in order to deliver the value to customers.

Jiffy

Plano, TX

You will be responsible for defining and executing the product strategy for our customer care ecosystem — including our CRM, support tooling, automation layers, internal workflows, AI enablement, and customer-facing service experiences. You will work directly with Customer Care leadership, Engineering, Data, and Operations to: Identify friction in agent workflows.

Balfour Beatty Milit

Malvern, PA

Who we're looking for High School diploma or GED required Minimum of three (3) years of work experience in customer service Property Management or H spitality preferred Strong customer engagement and communication skills Experience in Microsoft Office - Outlook, Word Excel Property Management Software, Yardi is a plus Possession of a valid state issued Driver's License and safe driving record are required. Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software Assign and monitor CES' specific neighborhood or designated streets; responsible to conduct all vacate notice follow up, pre and final move out inspections.

InBody

null, (Multiple States)

We are looking for a proactive, technically savvy, and client-focused Customer Experience Manager who will specialize in post-sales support for LookinBody Web (LB Web). From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being.

Odyssey Systems Consulting Group, Ltd.

Hanscom AFB, Massachusetts

Develop, maintain, and update program risk management plans IAW the Risk Management Guide for DoD Acquisition, AFPAM 63-128, and the Air Force RI3 Guidebook; facilitate program risk identification, risk analysis, risk handling and risk monitoring; assist with execution of program risk management boards, risk management working groups (or equivalent), and document meeting minutes; includes analyzing prime and sub-contractor risk management processes. Assist with development, maintenance, and update of acquisition reports such as the Monthly Activity Reports (MAR), Source Approval Request (SAR), Defense Acquisition Executive Summary (DAES), Acquisition Program Baseline (APB), and supplemental reports as required by DoD policy for ACAT I, ACAT II, and ACAT III programs and IAW DoDI 5000.02,

ECore

$50000 - $55000

Lancaster, Pennsylvania

The International Account Manager delivers exceptional customer support by managing key international accounts, coordinating cross‑functional teams, and ensuring accurate, on‑time delivery. This role handles product inquiries, orders, shipping details, and rush requests while promoting solutions that meet customer needs and drive sales.

ECore

$50000 - $55000

Lancaster, Pennsylvania

As an Account Manager, you’ll deliver exceptional customer service, manage key accounts, and ensure accurate, on‑time order processing by partnering closely with internal teams across manufacturing, operations, and sales. Coordinate cross‑functionally with Production, Shipping, Technical Services, and Quality to resolve issues and support customer needs.

Millerbernd Manufacturing

$80000 - $100000

Winsted, MN

Use effective and appropriate written and verbal communication skills both internally and externally, including leading meetings, team activities, giving presentations, and resolving issues. Incentive Pay – Performance-based bonus programs depending on your role and shift This role is eligible for participation in the company’s “Short-Term Incentive Plan (STIP)”, a financial performance-based bonus program.

Axalta Coating Systems

Philadelphia, Pennsylvania

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. As a strategic leader, this person will bridge business strategy and technical execution, playing a critical role in modernizing how Axalta engages customers and operates digitally across regions.

Mercury Insurance Services, LLC

$105245 - $199452

Remote, undefined

Unified Women's Healthcare

undefined, Texas

Through 815+ clinics, 23 IVF labs, nationwide telehealth capabilities and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience. Integrate Data Sources: Connect data across Salesforce, marketing automation platforms (Salesforce, Constant Contact), service platforms (SFDC Service Center), and web analytics (Mixpanel), electronic medical record systems (Athena) for a unified customer view.

Ignite Visibility

Pensacola, Florida

As a Customer Experience Account Manager, you will have the opportunity to provide best-in-class service to our growing customer base via phone, email, text, and Teams. The ideal candidate has a strong passion for best-in-class operational and strategic excellence, team engagement, and customer experiences.

AO Globe Life

College Station, TX

With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States. In this role, you will connect with individuals who have requested information about supplemental benefit programs, schedule virtual consultations, and help them better understand the options available to them.

TransChicago Truck Group

Elmhurst, IL

Essential Functions & Responsibilities:Manage the CX Advocate team to ensure they are providing breakdown assistance – collaborating with other dealers on behalf of our customers to quickly move trucks through repair and ensure communication of status is in place via Service Tracker, etc. Manage CX Advocate team on the utilization of Detroit Connect products/tools to provide an enhanced service experience, including but not limited to the use of Remote Diagnostics, Firmware Over the Air Updates (FOTA) and Parameter Updates (POTA) on behalf of our customers.

Pennymac

$65000 - $100000

St. Louis, Missouri

A Typical Day: The Customer Experience / Mortgage Call Center Manager will supervise and monitor Customer Service activities, ensuring staff provides timely, friendly and effective service to customers while maximizing employee production and quality. PENNYMAC: Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

Lennox International

$124000 - $162750

Richardson, Texas

What Drives Success: The Senior Manager, Customer Experience (CX) leads multiple customer-facing and operational excellence teams to deliver a seamless, high-quality experience across all touchpoints. Who We Are: Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions.

Employee Magnets

Irving, Texas

The Customer Experience & Service Manager is responsible for leading customer service operations and ensuring world-class experience for our surgeon partners, distributors, and internal sales support teams. Collaborate with Sales and other internal teams to provide proactive communication to field representatives and surgeons regarding order status, product availability, and logistics updates.

Madison Logic

$110000 - $130000

New York City, NY

Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner. Demonstrated expertise in the GTM tech stack used across Sales and CX, including advanced, day‑to‑day ownership of our prospecting, CRM, data enrichment, contracting, and conversation‑intelligence tools (e.g., LinkedIn Sales Navigator, Salesforce, ZoomInfo, Conga, Gong).

Brilliant Earth

Southlake, TX

The Customer Experience Assistant Manager for our Southlake showroom location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

UWorld, LLC

Coppell, TX

Our 750+ professionals — from accomplished doctors, practicing nurses, and experienced lawyers to in-classroom educators, visionary finance experts, and skilled scientists — take great pride in crafting exam-like test questions, detailed answer explanations, vivid illustrations, and precise videos that make really hard stuff easy to understand for students. If you are an action-oriented leader with a drive to deliver and measure high quality service, and have a proven track record of implementing best practices and process improvements, this is a great opportunity to join our growing e-learning company and to build a rewarding career.

Carvana

Tempe, AZ

Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways. Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google.