Customer Care Manager Jobs in the United States
Horne Heating & Air Conditioning
Belmont, NC
As our HVAC Customer Care Manager, you'll guide our customer service and dispatch teams, keep daily operations running smoothly, and make sure our customers have a consistently positive experience from the first call to the final follow-up. If you like building strong teams, improving processes, and creating a great experience for both customers and employees, you'll fit right in here.
Vaco LLC
$110000 - $120000
Brookhaven, GA
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Hopesglobalgetaways
Mesquite, Texas
In this role, guide clients through research, booking coordination, and overall support, ensuring every interaction is handled with accuracy and professionalism. Were currently expanding our remote team and seeking motivated, service-driven individuals to join us as Remote Customer Care Manager.
KGP Telecommunications, LLC
Lenexa, Kansas
Responsible for managing data accuracy, developing reports and automating dashboards, and guiidig team members to analyze metrics, trends, and summarize performance using Microsoft Excel, Power BI, SSRS Report Services, and other reporting and analysis software and tools. Manages all customer and departmental scorecards for strategic accounts within the Service Providers market as required by contracts, ensuring all are completed accurately and timely, according to the defined schedule.
PetSmart
Phoenix, Arizona
This role oversees 15+ frontline associates, manages complex customer escalations, and partners cross-functionally to ensure consistent, high-quality resolution of customer issues while protecting the PetSmart brand. About the Job: The Manager, PPAC Operations & Customer Care is responsible for leading and evolving the customer care experience across PetSmart’s service offerings, including Grooming, Training, PetsHotel, and other in-store and digital services.
American Airlines
Philadelphia, PA
Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. + CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
American Airlines
DFW Airport, TX
Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. + CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
American Airlines
Philadelphia, PA
Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
M/I Homes
Nashville, TN
High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa.
KGPCo
$90000 - $100000
Lenexa, Kansas
By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. Responsible for managing data accuracy, developing reports and automating dashboards, and guiidig team members to analyze metrics, trends, and summarize performance using Microsoft Excel, Power BI, SSRS Report Services, and other reporting and analysis software and tools.
Nysonian
Miami, FL
The Customer Care Operations Manager (D2C Contact Center) leads Nysonian's in-house D2C customer care organization, combining strategic leadership with hands-on operational execution. This role owns daily operations, workforce planning, KPI performance, and continuous process improvement, ensuring world-class service across phone, chat, email, and SMS.
Compass Group, North America
$55000 - $60000
Columbia, SC
For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf) for paid time off benefits information. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees.
Uniform Color
Holland, MI
Assist CSR's in notifying the sales team when ship dates and jobs are moved out because we are waiting on follow-up information or resin. Support UC philosophy focused on facilitating the growth of the organization, continually improving quality, and driving to a world class safety environment.
American Airlines
Charlotte, NC
Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey?
Elevation Labs
Denver, CO
The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. • Acts as the point of contact for the assigned customers and as a liaison with all internal departments in delivering phenomenal customer experience to the customer from receipt of order through Delivery on -Time and In-Full.
American Airlines
Charlotte, NC
Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Works closely with internal departments such as Training, Marketing, and Operations to roll out new initiatives, programs, products, systems, automation enhancements, sales techniques, brand, destinations, etc.
H&R Block
KANSAS CITY, Missouri
With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. Drive strategic initiatives aligned with the Block Next vision, focusing on customer retention, operational excellence, and team development.
Storage Post
Linden, NJ
If you thrive in a fast-paced environment, enjoy variety in your day, and are ready to grow with a company that promotes from within—this could be your perfect fit. Storage Post is seeking motivated and reliable Assistant Property Managers to be the face of our Linden, NJ facilities.
University Hospitals
Mentor, OH
Work as a leader in the Advanced Care Model in the ambulatory practice as assigned and work collaboratively with the APC Administrator and Director of APP & UHPS Nursing to drive system wide initiatives and changes. As a member of the community care team, identifies appropriate resources including specialists, facilities, and external healthcare organization supports to provide an interdisciplinary approach.
HackerRank
$140000 - $160000
Santa Clara, CA
This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $140,000 to $160,000, including base salary and incentive-based compensation (based on quota attainment). People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use.
HackerRank
$200000 - $250000
Santa Clara, CA
This role blends strategy, execution, and relationship depth: you’ll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with HackerRank. This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $200,000 to $250,000, including base salary and incentive-based compensation (based on quota attainment).
CoreSite
$90000 - $100000
Denver, CO
Serve as project manager for customer interaction in Market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics. Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight.
Jiffy
Plano, TX
As a Customer Care Manager, you’ll lead at a level above Supervisor—owning people leadership, team performance, and operational execution across multiple customer care teams. Our Customer Care team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey.
Fourth Street Clinic
$80000 - $83000
Sandy, UT
As an NCM, you will play a vital role in addressing the social factors that influence health, collaborating with FSC, community agencies, local hospitals, and homeless resource centers to ensure that patients receive coordinated, high-quality care during their temporary stay. To thrive as a Nurse Care Manager in the Medically Vulnerable Populations (MVP) program at Fourth Street Clinic, you'll need a diverse set of skills and a compassionate heart.
NANA Regional Corporation
Anchorage, AK
Consistently demonstrate examples of remarkable skill in structuring assigned activities, management teamwork, communications, operational efficiencies, handling of customer needs, decision making, developing employees and shareholders, and solving typical business problems. The Assistant General Manager (AGM) manages and coordinates with the General Manager the many functions of a hotel to achieve a profitable operation and provide high-quality services for guests.
Fuze Health
$84800 - $106000
Hayward, CA
Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and up to 16 weeks of paid parental leave for a birthing parent, and up to 8 weeks of paid bonding leave for non-birthing parents, and up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member, and a Lifestyle Spending Account allowance each month. Working cross-functionally with Operations, Product, Engineering, and clinical partners, the Customer Program Manager ensures strong day-to-day coordination, contributes to program reporting, and supports the continuous improvement of our customer experience and operational excellence.
Boulder Community Health
$35.52 - $53.28
Boulder, CO
Works with physicians, nurses, and other connect staff to enhance their use, efficiency, and productivity of the business applications and communicate their concerns/needs to the Director of Clinical Informatics, Clinical Applications, Epic Connect and/or the Chief Information Officer. Reporting to the Director of Nursing Informatics, Clinical Applications and Epic Community Connect, this role will collaborate closely with BCH’s Epic Community Connect sites, IT Teams, Informatics, and ePMO.
HackerRank
$100000 - $125000
Santa Clara, CA
This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment). People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use.
Merck
$190800 - $300300
Olympia, WA
As an Oncology Customer Team Leader (CTL), you will manage and lead a team of Oncology Sales Representatives/Specialists that engage with customers to uncover and address their needs, and educate key stakeholders about our oncology products, and communicate to the broader oncology community. Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
JPMorgan Chase
Wilmington, DE
Influence CX roadmaps through consulting on annual CX targets, identifying critical CX OKRs and KPIs for the business to monitor, and analyzing listening post data quarterly to understand strategic levers to drive CX metrics - enabling our wider firm goal of delivering an exceptional client experience as measured by an NPS score of 70. The Customer Experience (CX) Success Office is seeking aChannel Trends & Insights Customer Success Managerto guide a culture of client centricity through championing the voice of the client and influencing business roadmaps to solve top client problems that drive overall client satisfaction and advocacy.
Fuze Health
$80000 - $105000
Hayward, CA
Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and up to 16 weeks of paid parental leave for a birthing parent, and up to 8 weeks of paid bonding leave for non-birthing parents, and up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member, and a Lifestyle Spending Account allowance each month. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value.
JPMorgan Chase
$97375 - $160000
Columbus, OH
Join our dynamic team and make a meaningful impact by executing high-quality marketing strategies that ensure our products and experiences resonate with customers and achieve success. + Leads the development and execution of key go-to-market initiatives, including briefing, concept creation, development, and implementation of targeted marketing campaigns across multiple channels to drive product engagement and adoption.
JPMorgan Chase
Columbus, OH
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. + Partners with senior leaders to develop clear, compelling messaging strategies that reflect the business vision, enhance leadership understanding, and drive product strategy.
New System
Boise, ID
Communicate weekly priorities and a clear recap to leadership: wins, misses, root causes, corrective actions, support needed . Track and improve key service KPIs: churn signals, ticket trends, Red Flags, safety, completion of visits, and customer feedback .
CI – The Manufacturing Career HUB
$55000 - $75000
Highland, NY
Selux Corporation recruits and retains talented employees who are interested in making a long-term commitment to an organization that continually invests in the latest manufacturing techniques and new technologies, as well as its employees. EmploymentSelux Corporation has a successful track record of tremendous growth and sustainability as a world-wide manufacturer of architecturally designed luminaires, nestled right here in the Hudson Valley.
Southern Air Heating Cooling & Plumbing
Baton Rouge, Louisiana
At Southern Air of Baton Rouge we're not just another home service provider - we're a team of passionate professionals dedicated to delivering exceptional service to our valued customers. Qualifications: 5-10 Years Leadership Experience: Seasoned leaders with a proven track record of success in leading teams and driving operational excellence.
Merck
$190800 - $300300
Olympia, WA
As an Oncology Customer Team Leader (CTL), you will manage and lead a team of Oncology Sales Representatives/Specialists that engage with customers to uncover and address their needs, and educate key stakeholders about our oncology products, and communicate to the broader oncology community. Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
JPMorgan Chase
Columbus, OH
A customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Formula Corp
Auburn, WA
This role sits at the intersection of Sales, R&D, Operations, Procurement, Quality, and Supply Chain and plays a critical role in ensuring customer programs move forward with clarity, urgency, and accountability. For over 40 years, we’ve partnered with leading national brands and retailers to develop, manufacture, and scale high-quality products across private label, branded, and contract manufacturing programs.
Shields at Home
Tampa, FL
This role offers the unique opportunity to work directly with the patient and their providers to not only coordinate the patient's recovery from the acute illness, but also to develop the deep relationships with patients needed to successfully engage them with the resources they will need to improve their health and quality of life. As a Patient Care Manager, you will be at the forefront of our innovative Hospital at Home ("HaH") care model that allows patients who are clinically appropriate to have the option to receive acute care in the comfort of their own homes in lieu of an inpatient hospital setting.
Shields at Home
Crystal River, FL
This role offers the unique opportunity to work directly with the patient and their providers to not only coordinate the patient's recovery from the acute illness, but also to develop the deep relationships with patients needed to successfully engage them with the resources they will need to improve their health and quality of life. As a Patient Care Manager, you will be at the forefront of our innovative Hospital at Home care model that allows patients who are clinically appropriate to have the option to receive acute care in the comfort of their own homes in lieu of an inpatient hospital setting.
Sodexo
CITY OF INDUSTRY, California
Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services. Role Overview: Sodexo is seeking a dynamic Customer Account Manager - Pantry Operations to join our InReach team in Los Angeles, California and deliver exceptional service across vending, micro-market, office coffee, and pantry solutions.
Felton Institute
$43.96 - $48.35
San Mateo, California
Funded through partnerships with county behavioral health departments, the Felton Early Psychosis Division operates outpatient coordinated specialty care for early psychosis programs in San Francisco, Alameda, San Mateo, and Marin, and offers excellent training and workforce development. This includes evaluating the strengths and needs of participants; identifying treatment goals collaboratively with participants and team members; and providing therapeutic interventions that target psychosis, mood, and additional issues that may impact recovery (such as trauma, substance use, interpersonal problems, and environmental stressors, etc.).
Guardian Angel Senior Services
Gloucester, MA
Guarantee necessary communication with clients, families, caregivers, case managers and other involved parties through ongoing home visits, meetings, telephone contact, email updates and written documentation. Potential hazards include working with emotionally unstable, noncompliant, or aggressive clients and complex family dynamics, driving in inclement weather, second-hand tobacco smoke, aggressive animals, exposure to contagious diseases.
Guardian Angel Senior Services
Gloucester, MA
Guarantee necessary communication with clients, families, caregivers, case managers and other involved parties through ongoing home visits, meetings, telephone contact, email updates and written documentation. Potential hazards include working with emotionally unstable, noncompliant, or aggressive clients and complex family dynamics, driving in inclement weather, second-hand tobacco smoke, aggressive animals, exposure to contagious diseases.
MedNational Staffing
Detroit, MI
OverviewOur client is seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and operational performance across both domestic and global customer service operations. This role plays a critical part in optimizing staffing models, managing offshore BPO partnerships, and supporting large-scale customer care environments with nearly 1,000 representatives.
Cloudflare
Austin, TX
Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
ASM Research, An Accenture Federal Services Company
Olympia, WA
Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. + Oversees care navigators (call center agents), ensuring consistent coverage across all shifts (24/7/365) + Train new hires and conduct ongoing performance monitoring and training on teclephony, and CRM best practices.
PolyAI
$110000 - $135000
Austin, TX
We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modeling and driving account retention and revenue growth. Lead on adoption efforts that encourage the customer to self-service within the PolyAI platform, Agent Studio; And taking the lead in building 1toMany workshop activities that guides the customer through the product and all its features.
Anyword
$110000 - $120000
New York, NY
You’ll work closely with some of our most important customers, support the rollout of new products, and play a key role in shaping how Anyword scales. At Anyword, we’re building a platform that helps AI close the loop between content creation and real business outcomes for marketers.