Call Center Manager Jobs in the United States

Rowland Pest Management, Inc.

$50000 - $65000

New Smyrna Beach, FL

Rowland Pest Management in New Smyrna Beach, FL is looking to hire a full-time Pest Control Call Center Manager / Customer Service Supervisor to manage our customer service representatives and oversee our office. We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties.

Personnel Resources

Dothan, AL

The Call Center Manager provides strong leadership to call center staff, promotes a culture of service excellence, and supports organizational objectives through effective team development and operational oversight. QualificationsHigh school diploma required; 5+ years of call center experience, with a minimum of 2 years in call center management.

Atlantis Casino

Reno, NV

Create and manage ongoing team morale programs in conjunction with the Reservations Manager/Asst Managers, and Training and Performance Manager whether they are metric-driven contests, incentives, or team-building activities. The Senior Call Center Manager, as with all members of the organization, provides excellent service to all guests and Team Members, and will proactively take initiative to complete tasks in a timely manner to meet all deadlines.

Canfield Plumbing, Heating & Electrical

Ann Arbor, Michigan

Overview: Apex Service Partners is a leading residential home services company dedicated to building a network of best‑in‑class local brands across the U.S. We partner with community‑rooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence. Ensure the team achieves key performance indicators (KPIs), including average speed to answer, booked per call %, Abandoned %, Overflow %, membership sales.

Haley Mechanical

Ann Arbor, Michigan

Overview: Apex Service Partners is a leading residential home services company dedicated to building a network of best‑in‑class local brands across the U.S. We partner with community‑rooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence. The manager will oversee call flows, overflow strategies, and other processes to improve customer interactions, productivity, staffing, and training.

American Home Design

Goodlettsville, TN

American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in-home water filtration product. This is a hands-on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals.

ValorVIP

Addison, Texas

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Sparks Group

$65000 - $80000

Hyattsville, MD

The ideal candidate will possess strong leadership skills, a deep understanding of customer service principles, and a proven track record of success in a call center environment. This role involves managing a team of call center representatives, ensuring efficient customer service, and optimizing call center performance.

Hiregy

$66000 - $81000

Little Rock, AR

Partner with retail banking, branches, Digital Services, and the Customer Care Center to provide wire-related training, guidance, and issue resolution while maintaining clear communication with internal and external stakeholders. Lead, coach, and direct wire intake staff; manage vendor relationships; produce management reporting on wire volume and performance; and exercise sound judgment in all aspects of wire operations.

Apexchat

Any, FL

Data Analysis & Performance Optimization: Analyze and leverage data to improve key metrics, such as answer times, abandoned call rates, and billable minutes. The ideal candidate will have at least 3 years of experience running a call center independently and will be capable of handling operational, customer-facing, and de-escalation responsibilities.

Revel Staffing

Houston, TX

This position plays a key role in helping individuals and families access life-changing care by ensuring a professional, efficient, and empathetic experience. A leading healthcare organization is seeking a compassionate and experienced Call Center Manager to oversee the operation.

MV Transportation

West Palm Beach, Florida

KORE1 Technologies

$8000 - $15000

Fort Lauderdale, FL

This role ensures high-quality patient service, operational efficiency, staff performance, and compliance with healthcare regulations while leading and developing a team of call center agents. KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Call Center Manager in the Fort Lauderdale area.

BeLeaf Medical

North Kansas City, MO

Job Purpose: The Call Center Manager plays a vital role in ensuring exceptional customer experience by handling inquiries, resolving issues, and supporting store operations along with the Customer Service Representative (CSR) team in a call center environment. Responsibilities & Duties:Serve as a primary point of contact for customer inquiries, providing accurate information on products, services, and store policies via phone, email, and digital review sites.

Rowland Pest Management, Inc.

$50000 - $65000

Titusville, FL

Rowland Pest Management is currently hiring for a full-time Call Center Supervisor / Pest Control Customer Service Manager to manage our customer service representatives and oversee our office in the New Smyrna Beach, FL area. We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties.

AssistRx

$66000 - $75000

Sand Lake, FL

The purpose of the Program Manager is to serve Pharmaceutical Clients by planning and implementing program strategy and operations, improving systems and processes, and managing staff. Screening candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.

MCI

Killeen, TX

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Davison Heating, Cooling, & Plumbing

Ann Arbor, Michigan

Overview: Apex Service Partners is a leading residential home services company dedicated to building a network of best‑in‑class local brands across the U.S. We partner with community‑rooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence. Ensure the team achieves key performance indicators (KPIs), including average speed to answer, booked per call %, Abandoned %, Overflow %, membership sales.

United Auto Insurance

Miami, FL

The Call Center Manager leads a team of supervisors & frontline representatives responsible for inbound and outbound interactions related to policy servicing, claims intake, customer inquiries, and escalations. Operational ExcellenceDrive a metrics-based performance culture through mastery of key KPIs, including average speed of answer, handle time, first call resolution, customer satisfaction (CSAT), abandonment rate, and utilization.

Bath Concepts Independent Dealers

San Diego, CA

Founded to address dissatisfaction with quality and workmanship in the marketplace, we stand behind our products and have built an unrivaled reputation for excellence as a manufacturer of acrylic bath and shower solutions—extending that same quality across all our offerings. Creating a fresh solution to bath remodeling, California Bathrooms, Inc. offers stylish, cost-effective, low-maintenance bath improvements for homeowners, commercial customers, and consumers with accessibility needs.

RTO National

Greenville, SC

The Operations Manager will partner closely with supervisors and cross-functional teams to ensure operational goals are met while upholding RTO National's core values of Candor, Integrity, Respect, Creativity, and Accountability. This role is designed for a hands-on leader with strong operational and people-management experience who can drive performance, ensure consistency, and foster a positive, accountable work environment.

Interstate Companies

$90000 - $110000

Eagan, MN

Collaborate closely with Parts Counter, Inventory Control, Purchasing, Outside Sales, Rental, Service, and Credit teams to resolve issues and support overall dealership goals. Oversee accurate and timely handling of parts inquiries, including part availability checks, pricing, substitutions, core returns, warranty processing, and order fulfillment.

CornerStone Professional

$75000 - $76000

Dallas, Texas

This role ensures high-quality client interactions, streamlined workflows, and measurable performance improvements that directly impact client satisfaction and case acquisition. Success is defined by improved response times, optimized processes, increased conversion rates, and a high-performing, accountable team culture.

ValorVIP

Tampa, Florida

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

ValorVIP

$55000 - $65000

Dallas, Texas

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

ValorVIP

$55000 - $65000

Dallas, Texas

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

ValorVIP

Addison, Texas

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Work With Your Handz

$85000 - $100000

Camp Hill, PA

Work With Your Handz is hiring an experienced Call Center Manager for a growing residential plumbing, HVAC, and drain services company in the South Central area in Pennsylvania (Servicing York, Harrisburg, Mechanicsburg, Carlisle among other neighboring areas). The Call Center Manager will play a critical leadership role in transforming customer interactions into booked work, retained customers, and long-term value.

Cennox

Multiple States, GA

Optimize Quality Assurance best practices to help enhance the quality of the service the Customer Care Center team provides to customers, which includes level loading and call trafficking. . The ideal candidate is an excellent communicator, skilled at building relationships, and capable of managing multiple initiatives while driving efficiency and continuous improvement.

Interstate Companies, Inc

$90000 - $110000

Eagan, MN

Collaborate closely with Parts Counter, Inventory Control, Purchasing, Outside Sales, Rental, Service, and Credit teams to resolve issues and support overall dealership goals. Oversee accurate and timely handling of parts inquiries, including part availability checks, pricing, substitutions, core returns, warranty processing, and order fulfillment.

Banks Power

$95000 - $110000

Azusa, CA

Salary Range$95,000—$110,000 USDActual pay offered to candidates will depend on several factors, including but not limited to, relevant candidates' experience, education, and specific knowledge, skills, and abilities. In this role, you'll have the opportunity to plan and implement call center strategies and operations, enhance our systems and processes, and manage a fast-paced call center team that covers Sales, Customer Service, and Technical Support.

Pennymac

$65000 - $100000

St. Louis, Missouri

A Typical Day: The Customer Experience / Mortgage Call Center Manager will supervise and monitor Customer Service activities, ensuring staff provides timely, friendly and effective service to customers while maximizing employee production and quality. PENNYMAC: Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

MV Transportation

West Palm Beach, Florida

Responsibilities: MV Transportation is seeking an Call CenterOperations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

MV Transportation

West Palm Beach, Florida

Novo Nordisk

$116810 - $216100

Plainsboro, NJ

From healthcare provider interactions and developing and implementing regulatory strategies with the FDA to providing medical education and collecting data to support efficacy and new product development, CMR is involved. This role is crucial in handling customer technical complaints to support a positive patient experience and ensure technical complaints are managed with internal timelines, compliance and regulatory requirements.

Claims Management Resources Inc

(Remote), OR

The FNOL Manager will be required to follow any other job- related instructions and to perform any other job-related duties request by any person authorized to give instructions or assignments. Experience and Education: Bachelor’s Degree required; Marketing, Business or Communications preferred .

Fair Haven Community Health Care

new haven, CT

Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. This role ensures efficient, patient-centered scheduling and communication that directly impact access to care, patient satisfaction, and organizational performance.

Thrive LGBTQ Reunited

Columbus, OH

Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

IQVIA

$22 - $24

Tacoma, WA

LI-CES \#LI-DNP IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. **Schedule** : + Must be available for an8 hourshift between 8am-8pm EST **Required** **Qualifications** **:** + High School Diploma or equivalent + Bilingual Spanish - English + Minimum oneyearexperience in medical billing, reimbursement, insurance verification, or similar related medical office experience.

MCI

Las Cruces, NM

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI

Dallas, TX

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI

Dallas, TX

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Powerhouse Home Service LLC

Fort Myers, FL

You will lead a staff of Call Center Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals. Be detail oriented and a highly organized with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.

AIS Inc

Anchorage, AK

Applicants will be assigned to a set schedule; however, due to the dynamic nature of the fisheries and the need for year-round, seven-day-a-week coverage—including during the busy IFQ and crab seasons—they may occasionally be asked to work alternative shifts. The Manager will supervise a team of data technicians supporting OLE’s call center, which supports the Alaska Region’s electronic reporting programs for Individual Fishing Quota (IFQ), Charter Halibut, and Crab Rationalization fisheries.

Acentra Health, LLC

$70560 - $78000

Cheyenne, Wyoming

In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. As the Call Center and Relations Manager, this role is pivotal in overseeing day-to-day operations, ensuring high-quality customer service and administrative functions.

MCI

Tampa, FL

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI

Garden City, GA

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

OneTouch Direct

Tampa, FL

Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! Strong leadership skills with a proven track record of managing and developing teams.

Bath Concepts Independent Dealers

Albuquerque, NM

3+ year(s) of appointment scheduling and/ or call center training experience; proficiency in Microsoft Office 365 Copilot, Salesforce (I-360), and related applications; knowledge of our brands, preferred. We are seeking a Lead-Setter Assistant Manager who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.

The Sydney Call Centre

Tampa, Florida

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.